If for any reason you are not completely satisfied with a product purchased from JanTraq.com, you may return it within the applicable time frame detailed under Product Categories below.
Note: For online purchases (delivery or pick‑up in store), returns are handled online or through our Customer Service team.
Your product must be returned in sellable condition with the original packaging including all of the following:
- Universal Product Code (UPC)
- All original manuals
- All original parts & accessories
- Copy of the packing slip
1
Contact Us
Reach our Customer Service team online or by phone to initiate your return.
2
Pack & Ship
Repack the item in its original packaging with all parts and your packing slip.
3
Receive Refund
Once received and inspected, we'll process your refund or exchange promptly.
30-Day Return Window
Office supplies purchased on JanTraq.com can be returned within 30 days of purchase.
Anytime Return
Unopened, unexpired, and undamaged perishables that JanTraq currently sells may be returned at any time.
30-Day (Damaged/Defective Only)
Special order products are generally not returnable, except damaged or defective items may be returned within 30 calendar days of receipt.
Original Packaging Required
Must be returned complete and in original packaging. The Hassle‑Free returns form cannot be used for these items.
ℹ️
For online purchases (delivery or pick‑up in store), all returns are handled online or through our Customer Service team. Please have your order number ready when contacting us.
⚠️
Items returned that are not in sellable condition, missing parts, or missing original packaging may be subject to a restocking fee or may be ineligible for a full refund.
Last updated: March 2025 · JanTraq.com
